FAQs

• Pathshala Book Center!!! What is it again?

– Pathshala Book Center is one of the largest e-commerce companies in Bangladesh. In this largest physical and online bookshop in Bangladesh, you can order domestic and foreign original books, Islamic products, stationery and various types of gift items at home or physically in our store. Pathshala Book Center was the first to start the ‘cash on delivery’ system on a large scale in Bhola district of Bangladesh. Where the customer will pay after receiving the product. You can also make advance payments through Cash, Bikash, Cash, Rocket, and Debit-Credit Card. Besides, there is a happy return policy if there is any problem with any product. Visit www.pathshalabookcenter.com now to get your desired product safely and quickly at home or in store.

• How to open an account or log in to Pathshala?

– You will get the option of LOGIN / SIGN UP on the homepage of Pathshala Book Center from the website. Then click Next button with your email or phone number and OTP will be sent to your given email or phone number. If you submit the OTP and click on the Login button, your account will be created and logged in. After that, you can set the password of your choice from the Add password option from My Profile. You can login using email or phone number and password while logging in later. If you have not set a password in the account, then every time you have to login by submitting the OTP received on the mail or phone number for login.

• How to recover Pathshala account password?

– Click on the Forgot Password link next to “Log in” on Pathshala Book Center’s website and enter your account’s valid email or phone number. Then an OTP number of 6 digits will be sent to your given email or phone. If you submit the OTP number on the account recovery page, you will receive a link to change the password of the account in your email. You can enter a new password by opening the link.

• How to delete Pathshala Book Center account?

– Pathshala Book Center account cannot be deleted directly. Your account may be deactivated for any valid reason. If you want to deactivate your account, write a valid reason and email to care@pathshalabookcenter.com.

• How to contact you?

– Livechat is the main way to contact us. Pathshala can also be contacted on Facebook Messenger, WhatsApp at https://wa.me/+8801711021156 or via email at care@pathshalabookcenter.com – Inshallah.

• How to order online at Pathshala Book Center?

– You can order by creating an account on the Pathshala Book Center website.
After creating an account, log in, browse the website, add the desired products to the cart and add them to the shopping bag. Then click on Place Order and go to the shipping address page, select your name, 2 phone numbers, district, police station, area/zone and provide full address. The adjacent checkout page will show the total payable bill including shipping charges. Then select the desired payment method from the payment page.
Finally, click on Confirm Order with tick (√) mark in the check box, Order No will be generated. Then the payment gateway will open. Payment can be done by going to the payment gateway with all the information.
– Also, if you want to order through us, you can send your full address (flat no., house no., road no., floor no.) and delivery location on Pathshala Book Center’s Facebook or Livechat along with your 2 phone numbers. If it is a remote area outside Dhaka, you can send the detailed address along with the name of village, union, police station/upazila, district. The order will be received and sent to your address within a specified time, Inshallah. Click on the guide line for details.

• what is the delivery charge at the Pathshala Book Center?

– Minimum shipping charges will start from Rs.48. However, shipping charges will vary depending on product type, quantity, parcel weight or delivery location. Similarly, it will start from Tk 52 if headquarters/municipality outside Dhaka and Tk 57 if remote area/union level. Besides, special charges will apply for some special products. The total payable bill including shipping charges will be displayed on the checkout page at the time of placing the order.

• Well, I ordered it at Pathshala, but when will I get the product?

– Delivery will be within 2nd working day maximum between Dhaka and Bhola if in stock and within 2nd or 3rd working day depending on location outside Dhaka.
– Not in stock products may take some extra time to collect from the supplier and deliver. 2-3 working days within Dhaka and 3-5 working days outside Dhaka or depending on the area.

• How can I complain if I don’t receive the product on time?

– If you do not receive the delivery within the stipulated time, you can email delivery@pathshalabookcenter.com as a delivery complaint. We will accept your complaint and take necessary steps for delivery – Inshallah.

• How do I track my order?

– You can track the order by logging into your Pathshala Book Center account and clicking on My Order from My Account. From the order track page you can know the possible delivery date, latest order status, status of each product and submit any order related issue including payment.

• How do I cancel my order?

– You can cancel your order directly from the order track page if it is in processing status. However, if the order is in approve or onshipping status, it cannot be canceled directly. In case of approval or onshipping, you have to contact Livechat to cancel. You can also WhatsApp at https://wa.me/+8801711021156 or email at care@pathshalabookcenter.com.

• How much money can be paid to buy products in the classroom?

– Most popular are Cash & Cash on Delivery. That is, the facility of paying the price by receiving the book at the time of delivery. Also, while placing the order, payment can be made from the online gateway by selecting any payment method of Bkash, cash and card from the payment page. Also payment by card is also available.
– After that if you want to make full or partial payment manually, the price can be paid to Pathshala Bikash Merchant Number 01327272861, Cash Merchant 01327272861 or Rocket Merchant Biller ID ***. Click on the guide line for details.
Note: Payment through online gateway is most secure. Pathshala Book Center authorities will not accept any responsibility if payment is made to any other number other than the mentioned merchant number.

• What is Pathshala Book Center’s refund policy? How many days to get the refund?

– If Pathshala Book Center fails to deliver the product due to any reason, or if the product is canceled before delivery, the authority of Pathshala Book Center will directly refund the paid price through the specified method.
Also, if the buyer wants, the paid price can be credited to the balance of the school and adjusted in the next purchases. Credits to school system balances are non-refundable in any way, subject to permission. In that case, the buyer must make adjustments on subsequent purchases.

A) Refund Mode: If for any reason Pathshala fails to deliver the product within the stipulated time, the buyer will refund the amount paid by the same mode (Bikash, cash, rocket, card and bank transfer etc.) – Inshallah.
b) Refund Time: If the prepaid order is not delivered or is canceled before delivery, it may take 7-10 working days from the time of refund decision to process the refund (excluding the time used by the relevant payment provider). If the refund in between If not, contact us.
However, depending on the product, it may take some additional time to get the paid money back if the product delivery or customer service fails to meet the terms of the purchase order.
c) Refund Notification: After the refund, the buyer will be notified by SMS, phone, email or any other means. Inshallah
Non-refundable value: The value paid on Pathshala balance, gift voucher code will be considered as non-refundable. Click on Refund Policy for details.

• How to check the balance of the school?

– You can check your balance by clicking on My Pathshala Balance from the My Account option of your account.

• How to use balance money in new order?

– When placing a new order, select Pathshala Balance from the payment page and the balance amount will be adjusted. If the new order bill is more than your balance, you can pay the remaining amount through other means. And if the new order bill is less than your balance, the excess amount will be credited to the balance. Which can be adjusted in the next order.

• Why is the order product unavailable?

– Pathshala has physical shop and vast inventory to ensure maximum customer service. Even then the products of Knot Instock have to be procured from the supplier. In some cases we are unable to supply the products ordered as the products are out of stock at the supplier.

• Why does the price of the ordered product change?

– Pathshala has vast inventory to ensure maximum customer service. Even then the products of Knot Instock have to be procured from the supplier. VALID changes the price of the product on behalf of the supplier for some reasons. In that case, the price of the ordered product is updated and sent subject to the buyer’s permission. In these cases you will be informed through Email/SMS/WhatsApp/Phone. Inshallah!

• Does Pathshala Book Center have any showroom or outlet? Can books be bought directly from the Pathshala Book Center?

– Yes, Pathshala Book Center has outlets; Which is located at Pran Kendra Bangla School Mor of Bhola district. As an e-commerce company, products can be bought or taken directly from the Pathshala outlet. Besides, if you want, after online order confirmation, we will arrange product delivery to your address. Inshallah

• Can I gift something to my loved ones through Pathshala?

– Of course. You can order a gift by clicking on “Order as a Gift” after “Add to Cart” while placing an order on the site. After giving your name, mobile number and detailed address on the shipping page, you have to confirm the order with your loved one’s name, mobile number and address at the receiver’s house. But in this case you have to pay through advance development, cash rocket or card. If you want to wrap the gift parcel with gift wrapping paper, you have to select gift wrapping while ordering and you have to pay an additional 20 rupees. In that case more than 2-3 books maximum wrapping cannot be done but more than this will be charged.

• Well, after receiving it, I found that the correct product did not arrive or for some reason I received a bad or a bad product. What to do then?

– It is rare to be disappointed by purchasing a product from Pathshala Book Center. But no one is above mistakes, we too can make mistakes while running such a huge operation. Pathshala Book Center offers happy return facility for defective products. Report product problem within 7 days and get fresh product or refund from Pathshala. Visit our return policy for details.

• What kind of products can I find on Pathshala Book Center site?

– Great question. You can find any book in Pathshala except the government banned and highly controversial books. About two lakh original print books of about 50 categories, domestic and foreign, have been entered on the Pathshala Book Center site. You can also find books by category, author and publisher from the library menu. Besides, you can find your favorite book very easily from the search bar.

• – What should I do if I can’t find the book I want on the Pathshala Book Center site after a lot of searching?

– Very easy. If you cannot find a product on the Pathshala Book Center site. Then ** must open the link and submit by writing the detailed name of the product, name of the author and name of the publication. . We will inquire whether it will be possible to collect the product or not and reply from our side. And it may take 3 to 5 working days to collect the product.

• While browsing your site, I saw something called Gift Voucher. What is this gift card thing?

– Gift Voucher is a product. Instead of gifting books directly to your loved ones, you can gift gift vouchers on various festivals. It is basically the same as gift order and payment is to be made after ordering. Gift vouchers contain a gift coupon code. Your loved one can purchase the desired product from Pathshala Book Center by receiving the gift voucher and paying with the gift coupon code.

• Well, while browsing the site, I saw that there is an option to give promocode while buying the product. What is this promo code?

– Promo code is a secret number. By using the secret number you can get extra commission. Promo codes are offered from time to time for promotions. Look at Pathshala Book Centre’s Facebook page to get various promo codes. Only one promo code can be used per order. However, after using a promo code, you can delete it and use any promo code of your choice.

• How to use gift vouchers and promo codes?

– While placing any order, enter the secret number of the gift voucher or promo code in the Apply Promo code or voucher field of the checkout page and click on Apply to get paid for the gift voucher and show the discount for the promo code. Multiple gift vouchers can be applied to one order. However, the promo code cannot be used more than once.

• Can you buy books or anything else from Pathshala Book Center while sitting abroad?

– Of course. Only books can be bought from abroad. You can order online by registering and logging in. Delivery charges will be added depending on the product weight and country of the order. However, if all products in the order do not weigh, shipping charges will not be added or payment will be made. In that case, after placing the order, the weight of the product will be updated and ready for payment.
That is, if the product weight of the order is correct, you can see the total bill of the order including the delivery charge. After placing the order, you can pay by international card or BKash if there is BKash facility. Payment can also be made later by tracking the order from My Account.
Order tracking facility is also available with delivery assurance within 5-10 working days after handing the parcel to courier and 10-15 working days by Bangladesh Post. Email care@pathshalabookcenter.com for details.

• How do I tell if I am satisfied with your service?

– We always look forward to your feedback. You can give your feedback, good or bad, from the order track page. You can also email us at admin@pathshalabookcenter.com.

• Want to know more about Pathshala e-book?

– You will get our e-book service. Registration should be done from the Pathshala website or by downloading the “Pathshala” app. Means you have to have an account in Pathshala. After ordering the e-book of your choice, the book will be added to your My e-book Library account only after the payment is completed. You can then read the e-book from your Pathshala account. Note, e-books cannot be downloaded. Click Pathshala E-Book Policy for details.

• Tell me the details about the course order?

– Online courses are one of the mediums of e-learning. We have to face various ironies like where to go and what kind of course to do to build our own career or skill development. So Pathshala Book Center is trying to bring the online courses in one platform by thinking about the customers. You can easily develop your skills by buying online courses from anywhere in the country and outside the country.

• What are product reviews and ratings? How can I give reviews and ratings?

– After purchasing any product from Pathshala Book Center, review and rating system has been kept for product quality, quality and your satisfaction or expressing your valuable opinion. For giving reviews and ratings, Rate this product and write a review options have been placed at the bottom of the product purchased from the Pathshala Book Center website or app. Ratings can be given from a minimum of 1 star to a maximum of 5 stars. Reviews can include a minimum of 30 words and a picture of the product/packet. Besides, you can earn 50 points by giving reviews and ratings during the campaign.

• How to get Pathshala Points?

– A rewards based program for Pathshala Points customers. You can earn Pathshala Points from Pathshala Book Center by ordering and referring Pathshala Book Center to your loved ones. Which can later be used to pay the price of the product while purchasing any product. For more details about Pathshala Points, you can visit the ** link.

• Look a little bit, what is its function?

– There is an opportunity to read a book or something else to get an idea about it before buying it. If you click on the name of the product you are thinking of buying on our site, a separate details page of the product will be displayed. There you will see name, price, publication or manufacturer name, discount, etc., and to read a few pages about this product, click on “Read a little” next to Add to Cart. If you want, you can easily ask any question about the product. You can also make your decision by looking at the reviews and ratings of other buyers.

• What is a wish list?

– Customer satisfaction is our primary goal. So if a customer likes a book/product but is unable to buy it at that particular moment, he can easily add that product to his wish list. So that in future he can check his wish list and buy it. The wish list in Pathshala is called wish list. It is also known as Add to Booklist.

• How can I share a book/product link on social media?

– Just open the book/product details link and below the product image you have to click share option on social media and choose any medium like Facebook, Twitter, Google+ and then share it.