Refund

We believe reader’s trust is one of our achievements. Although cash on delivery is the popular mode of payment in Pathshala, customers pay the advance price through Bkash, Cash, Rocket, Card for their convenience. We also require advance payment for certain products due to certain limitations.

Pathshala currently has more than two crore domestic and foreign products in its stock. Even then it is not guaranteed that all the products are actually out of stock, as there are more than two lakh titles on our site. Even if all the products are to be stocked in 2 copies, it is very difficult for us as a domestic company to ensure the amount of space and money required. However, we do our best to deliver your order as quickly as possible.

But no one is above mistakes, we too can make mistakes while running such a huge operation. When the products that are not in stock are procured from the supplier, sometimes it is seen that the products are not available from the supplier. Then we sometimes have to face the dilemma of the order paid in advance.

And that’s why if the product fails to deliver, or if the product is canceled before delivery, the authority of Pathshala will directly refund the paid money through the specified method. Inshallah!

A) Refund Mode: If for any reason Pathshala fails to deliver the product within the stipulated time, the buyer will refund the amount paid by the same mode (Bishak, cash, rocket, card and bank transfer etc.).

b) Refund Time: If the prepaid order is not delivered or is canceled prior to delivery, it may take 7-10 business days from the time the refund decision is made to process the refund (excluding the time used by the relevant payment provider). If you do not receive a refund within this time, please contact us. However, depending on the product, it may take some additional time to get the paid money back if the product delivery or customer service fails to meet the terms of the purchase order.

c) Refund Notification: After the refund, the buyer will be notified by SMS, phone, email or any other means. Inshallah In case of non-receipt of refund, contact must be made within 3 days of receipt of refund notification. Otherwise your money will be considered refunded.

d) Refund Complaint: If refund is not received within 7-10 working days or any complaint related to refund should be contacted on Pathshala Facebook page live chat, whites app +8801711021156 or email admin@pathshalabookcenter.com.

e) Refundable amount:

1) Full price refund will be given if the prepaid order is canceled or customer requests to cancel.

2) Full price refund will be given if the prepaid order is not delivered or returned before delivery.

3) In the case of online payment, if the customer has paid more money than the price of the product, or if any product of the paid order is excluded from the order due to not being in stock, then in that case, the excess money of the total price will be refunded to the customer.

4) In case of excess amount deducted due to technical error in online payment, the excess amount will be refunded on furnishing proper proof.

5) If a product is not available from the supplier or cannot be collected in the fastest time while the order is in the paid order processing status, then the remaining products will be refunded after discussion with the buyer.

6) During the cashback offer, if the customer cancels the order for any reason or if Pathshala fails to deliver the product, the Pathshala authorities will refund the money minus the cashback.

7) If the product is raised with proof of defect within the specified period following the return and exchange policy and the supplier has stock, the previous product will be replaced with a new product. And if out of stock, a full refund of the product will be made upon return of the defective product. Refunds will not be applicable if the authorities are notified after the specified time.

8) Only the price of the returned product will be refunded. Shipping charges for returned products are non-refundable.

9) Your returned product will be refunded after verification. Refunds will not be applicable for physically damaged products from the customer.

f) Offerable Money:

1) Gift Voucher Paid: Payments made through Gift Vouchers are non-refundable. If the buyer cancels the order or if Pathshala fails to deliver the product, the paid amount can be used in the next order.

2) Pathshala Balance: If the buyer cancels the order or Pathshala fails to deliver the goods, the amount paid will be refunded directly to the buyer. However, any buyer can voluntarily deposit the paid price in the school balance. The money deposited in the school balance is non-refundable. Can be used on any subsequent order.

3) Pathshala Balance Paid: If the order is canceled after the Pathshala balance has been paid, the amount paid will be added to the Pathshala balance. To be used on any subsequent order.

4) Shipping charges or delivery charges for returned products are not refundable as per return and exchange policy.

5) If ‘Cash on Delivery’ is selected as payment method and the customer has not paid any amount for the product, then no refund will be given.